Company Hewlett Packard (HP)
Eligibility Graduate/Diploma
Experience 2 - yrs
Location Bangalore
Job Role Storage Support Engineer
JOB SUMMARY:
Company Profile:
We are in a multi-year journey to turn HP around, and we have put in place a plan to restore HP to growth. We know where we need to go, and we're making progress. We continue to drive product innovation in our core markets, with a focus on cloud, security, and big data. We see big opportunities ahead, and we are well positioned to take advantage of these opportunities with our remarkable set of assets and strengths.
Job Description:
Responsibilities:1. Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification system for HP Storageworks and related products
2. Assisting end users to avoid or reduce problem occurrences
3. Work in 24x7 environment, supporting customers worldwide(AME, EMEA, APJ)
4. Adding case resolution to Knowledge Management System
5. Engaging support as needed to ensure SLA demands are met
6. Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement.
7. Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.
8. Providing direction and guidance to process improvements.
9. Articulating recommendations and explain resolutions to clients.
Candidate Profile:
Qualifications: 1. Typically requires college level graduate or diploma in technical education.
2. Possession of professional certification within a technical field e.g: any storage certifications like SAN, Switch, EVA’s etc , Brocade (BCFP ) Will be an added advantage.
3. Provided or led in technical support of an IT environment preferably with minimum 2years experience in supporting servers , storage.