Company Fidelity
Website www.fidelity.com
Eligibility Bachelors Degree
Experience 1 - 3 yrs
Location Bangalore
Job Role Associate Systems Engineer
JOB SUMMARY:
Company profile :
This web site is intended to be made available only to individuals in the United States. Nothing on this site shall be considered a solicitation to buy or an offer to sell a security, or any other product or service, to any person in any jurisdiction where such offer, solicitation, purchase or sale would be unlawful under the laws of such jurisdiction and none of the securities, products or services described herein have been authorized to be solicited, offered, purchased or sold outside of the United States of America.
This web site is intended to be made available only to individuals in the United States. Nothing on this site shall be considered a solicitation to buy or an offer to sell a security, or any other product or service, to any person in any jurisdiction where such offer, solicitation, purchase or sale would be unlawful under the laws of such jurisdiction and none of the securities, products or services described herein have been authorized to be solicited, offered, purchased or sold outside of the United States of America.
Job Description :
1. Answers phone calls and responds to electronic chats and tickets from web from Fidelity employees, create incidents , troubleshoot, work with product teams, identify long term solutions, resolution, continual service improvements
1. Answers phone calls and responds to electronic chats and tickets from web from Fidelity employees, create incidents , troubleshoot, work with product teams, identify long term solutions, resolution, continual service improvements
2. Provide technical guidance and support to resolve problems or malfunctions in systems, applications, hardware and software.
3. Document, evaluate, resolve and track inquiries pertaining to the functional operation of all installed hardware and software products
4. Coordinate new user access and systems setup with various support groups
5. Collaborate with vendors and systems support units in problem identification and resolution
6. Coordinate with the end-user community, team members and various support groups when major problems are suspected
7. Perform tasks such as configuring printers, applications, email profiles, installing applications, maintaining workstation builds
Candidate Description:1. Knowledge of ITIL, excellent knowledge of OS -Windows XP/7 PC Troubleshooting and IT hardware
2. Knowledge on applications and IT products - Outlook, ERA, VPN, Mac , Mobile devices such as Blackberry, IPad, IPhone are preferred
Qualifications :1. Bachelors degree
2. 1-3 years of relevant experience
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