Company Vodafone
Website www.vodafone.in
Eligibility Post Graduation/MBA
Experience Freshers
Location Calicut-Kerala
Job Role Relationship Manager
JOB SUMMARY:
Company Profile:
At Vodafone India, our customers are at the heart of everything we do. That’s why over 180 million Indians have chosen to stay connected with us. Our knowledge of global best practices along with our deep exposure to local markets has made us leaders in the telecommunications industry. Since commencing operations in 2007, we have consistently been awarded for our best-in-class network, powerful brand, unique distribution and unmatched customer service. Whether an individual or enterprise, our customers always receive world-class services that cater to their needs.
Job Description:Accountabilities:
1. Subscriber/Value/Premium Churn on Mobility
1. Subscriber/Value/Premium Churn on Mobility
2. Drive CXX
3. Upselling and generate higher revenues
4. Retention and Relations management
5. Regular customer visit as part of ringfencing
6. Reduction in waiver
7. Customer connect programs
8. On boarding as per plan - Pro-active Visits
9. Ownership on the base handled and 100% close looping of complaints
10. Agreed Service Initiatives on Service Improvement Plans / Service Development Plans
Candidate Profile:Key performance indicators :1. Churn Management
2. Service Performance
3. Capability Development & Service Initiatives
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