Company Vodafone
Website www.vodafone.in
Eligibility Graduate/BE/B.Tech
Experience Freshers
Location PuneJob Role Asst. Lead/ Leadb
JOB SUMMARY:
Company Profile:
At Vodafone India, our customers are at the heart of everything we do. That’s why over 180 million Indians have chosen to stay connected with us. Our knowledge of global best practices along with our deep exposure to local markets has made us leaders in the telecommunications industry. Since commencing operations in 2007, we have consistently been awarded for our best-in-class network, powerful brand, unique distribution and unmatched customer service. Whether an individual or enterprise, our customers always receive world-class services that cater to their needs.
Job Description:Accountabilities:1. Ensure that performance services targets are met and exceeded if possible.2. Ability to highlight potential issues and pro-actively offer best practice solutions
3. Analysis and troubleshooting
4. Impact assessment
5. Stakeholder communications
6. Incident trend alerts
7. Support service and process Improvement plans
8. Configuration and change records
9. Ability to review and provide feedback on technical documentation
10. Identify and resolve configuration errors
Candidate Profile:
1. Results driven and decisive, with a keen focus on customer needs – whether those customers are internal or external.
2. Enthusiastic, communicating with clarity and you’ll be a committed team worker.
3. Reliable, open to new ideas and technologies
4. Comfortable working in an international environment.
Educational Qualifications:1. Graduate / B.E / B.Tech
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