Company Verizon
Website www.verizoninindia.verizon.com
Eligibility Bachelors Degree
Experience Freshers
Location Bangalore
Job Role Lead Engineer - Client Service Assurance
JOB SUMMARY:
Company Profile:
Verizon has inherited an illustrious tradition of Innovation from its past. Formed out of a merger by the GTE and Bell Atlantic companies and with a lineage starting from the Bell Telephone company started by Alexander Graham Bell in 1877, brand Verizon came into existence in 2000.
Job Description:
Responsibilities :1. The Incident Manager is responsible for the effective implementation of the Incident Management process and carries out the corresponding reporting and represents the first stage of escalation for Incidents, should these not be resolvable within the agreed Service Levels
Responsibilities :1. The Incident Manager is responsible for the effective implementation of the Incident Management process and carries out the corresponding reporting and represents the first stage of escalation for Incidents, should these not be resolvable within the agreed Service Levels
2. Maintain ownership, monitoring, tracking and communications about incidents
3. Developing a Incident Management process model for the role of Incident Manager.
4. Ensuring the Incident Management process is performed as designed
5. Ensure the goals of the Incident Management process are achieved and fit for purpose
Candidate Profile:
Qualifications:1. Bachelor’s degree or equivalent experience required
Qualifications:1. Bachelor’s degree or equivalent experience required
2. Understanding of ITIL (Minimal Foundation level or Practitioner Incident desirable) and or COBIT Framework for IT Governance and Control experience
3. Knowledge and understanding of Incident Management concepts, methodologies, best practices, tools and systems
4. Advanced computer hardware and software skills, including Windows, word processing, spreadsheets, project management software, presentation, and & Internet navigation skills.
5. Understanding of Project Management (Prince 2 or PMP certification desirable)
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