Company BMC
Website www.bmcsoftware.in
Eligibility BS Degreee
Experience Freshers
Location Pune
Job Role Technical Supp Analyst
JOB SUMMARY:
Company Profile:
Cypress Semiconductor Corp. is listed on the Nasdaq stock exchange under the ticker symbol CY. Based on San Jose, California, the company has 7,100 employees worldwide serving more than 30,000 customers.
Job Description:
Responsibilities :1. Respond to and resolve all customer inquiries (via phone, e-mail, web)
Responsibilities :1. Respond to and resolve all customer inquiries (via phone, e-mail, web)
2. Maintain high level of customer satisfaction
3. Maintain clear and concise ticket documentation with all required data and fields
4. Escalate service requests and issues appropriately
5. Exercise independent thought within defined procedures and practices
6. Manage priorities and act on factors that create priorities
7. Prepare for and support new products within technical area
8. Generate Knowledge Base entries
Education Required:
1. BS degree in CS or related technical field OR equivalent experience in programming software for systems and/or applications
1. BS degree in CS or related technical field OR equivalent experience in programming software for systems and/or applications
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