Excellent recruitment opportunities for B.Sc Chemistry/Biochemistry/Biology candidates @ Agilent Technologies, Asia Pacific region! Do not miss this opportunity

Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Their Instruments, software, services and consumables a

ddress the full range of scientific and laboratory management needs—so the customers can do what they do best: improve the world around us.

Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. The organisation works closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Their solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management.

Job Title: Remote Technical Support Engineer

Requisition Code: 2064495

Job Location: Asia Pacific Region

Job Description:

Agilent seeks an enthusiastic and people-oriented Remote Technical Support Engineer whose primary role is to provide customers with online technical service and application support to ensure customer success and satisfaction.

Key Responsibilities:

• Act as the contact point for customers calling call centre for technical service request.
• Provide post sales online technical services (such as repair, installation and operation) and applications assistance in response to customer requests on their laboratory Instruments and software.
• Interface with customers to answer their enquiries on Agilent products and services via different communication channels like telephone call, email, web etc.
• Establish and maintain effective lines of communication with workload administrator, field service engineer, management and cross-functional teams to resolve customer issues.

Qualifications:

• Bachelor of Science in Chemistry and/or Biology or Biochemistry and equivalent work/project experience.
• Hands on experience on laboratory analytical Instruments such as Liquid Chromatography, Gas Chromatography, Mass Spectrometry etc
• Understand customer need and take ownership for customer satisfaction. Ability to set customer expectations correctly and manages difficult situations professionally.
• Possess good analytical and problem solving abilities.
• Ability to manage a highly pressurized and demanding multitasking environment on a daily basis.
• Good language skills with effective and concise communication abilities - verbal, written and listening. This job requires interfacing with Malay speaking customers in the regions.
• Ability to work independently and as a team without direct supervision.
• Knowledge of Microsoft Office and effective use of CRM, planning and administrative tools.

How to apply:

Interested and eligible candidates can apply for the advertised position online.

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