(3 - Years) "E people" Hiring: Technical Support Executive On Dec 2015 @ Hyderabad/Indore

Company        E people

Website           www.novell.com

Eligibility         BCA/MCA/BE/ME/B.Tech/M.Tech

Experience       3 - yrs

Location           Hyderabad / Indore

Job Role           Technical Support Executive

JOB SUMMARY:

Company Profile:

E people solutions is one of the fastest growing multi-dimensional corporate with diversified business portfolio which includes IT Services, Consulting, HR managed services, Training and Development. Ability to innovate, Technology and Business collaboration with leaders over the years, globally competitive indigenous technical and management capabilities have been instrumental in making e people solutions as most dependable partners for leading corporations.

Job Description:Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customer’s query.
1. Deliver Technical Support to Microsoft customers over remote troubleshooting and chat support.

2. This can be related to any computer/peripherals/networking related issues.

3. They will also be responsible for handling customers’ post registration technical queries, providing post-sale customer service.

4. Help in achieving SLA’s specially AHT and FCR

5. Communicate Quality standards and maintain customer satisfaction Index.

6. Mentor and train the agents on latest issues

7. Should come up with new troubleshooting techniques

Qualification:1. BCA, MCA, BE, ME, B.tech, M.tech or any computer technical couse,3 years degree or diploma in hardware networking / trouble shooting 6months experience in international process.

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