Website www.in.yahoo.com
Eligibility Bachelors Degree
Experience 1 - yrs
Location Bangalore
Job Role Customer Care Associate I
JOB SUMMARY:
Company Profile:
Job Description:
1. Provide world-class service to all Yahoo Customers in a customer-centric environment
1. Provide world-class service to all Yahoo Customers in a customer-centric environment
2. Successfully resolve complex customer Phone, Email, Chat & Social inquiries through the use of multiple customer support tools
3. Document in detail all interactions with customers
4. Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
5. Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating
Candidate Profile:1. Bachelors Degree in http://naukri.waaradhi.com/yahoo-hiring-customer-care-associate-on-nov-2015-bangalore-1-years.html
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